Priv∆cy Notice

Welcome!

Thank you for visiting a website owned and operated by Avanos Medical, Inc. (together with its subsidiaries and affiliated companies, “Avanos,” “we,” “our,” or “us”).

Avanos is a medical technology company, and we use your personal data for the purposes set out in this Privacy Notice. We recognize the importance of protecting your personal data and are committed to processing it in compliance with applicable data protection laws.

This Privacy Notice applies to personal data that we obtain or collect from or about individuals who use our websites https://avanos.com.au/, https://tubefed.com.au/ and our other related websites, tools, applications or mobile apps (altogether, the “Sites”) or individuals who use our products or services where we are a controller. This Privacy Notice is designed to inform you about how we collect, use, share, and otherwise process that information, and the choices you can make about the sharing of information you provide to us directly, or that we passively collect, when you use the Sites and/or our products and services.

Sometimes we do not ourselves decide the purposes of processing your personal data and instead follow the instructions of our customers. In those cases, such as when we support health services with fulfilment of prescription home deliveries, you should read the Privacy Notice of the health provider that you procured your prescription from – as it will apply instead of ours for that processing.

If you have a question related to anything set out in this Privacy Notice, please contact us by emailing at dataprotection@avanos.com (see the ‘How to Contact Us’ section below for further details).

Personal Data Avanos Collects as a Controller

Avanos collects personal data about you in a variety of ways.

We collect your personal data directly when you engage with us including when you: (i) visit our Sites; (ii) communicate with us, e.g. via email or telephone including via the email address on our Sites, (iii) register an account with us. We may also receive your personal data indirectly, for example through tracking technologies we use when you visit our Sites (see our Cookies Policy for more information).

The following are examples of the types of personal data that may be collected. The specific kinds of personal data collected will depend on the Site you use and who you are.

Site Visitors / Account Holders

  • *Registration and Account Information:
    • You can browse the Sites without providing us with direct identifiers like your name, email address, phone number, mobile telephone number, or mailing address.
    • To register for an account or establish a profile on the Sites, you may need to give us personal data such as your:
      • Contact information (such as name, title, email address, mailing address, and phone number)
      • Payment information (including payment card numbers, billing/correspondence address, and bank account information), where relevant
      • Account log-in credentials (e.g., username and password)

If you fail to provide this information, you may not be able to access our Sites, or your use of our Sites may be limited.

  • Information to Respond to Your Requests: You may also provide to us your personal data to sign up for our newsletters and other communications. This may include information such as your survey responses/preferences, profiles we have built about you, information about enquiries you have submitted. You can exercise certain choices concerning how and when you will receive such newsletters and other communications by following instructions available on the Sites.
  • *Information from Other Sources: The information we collect may be combined with information from outside records (e.g., demographic information, marketing information, and/or additional contact information) that we have acquired in accordance with the law. We use and share anonymised information such as statistical demographic data which is not reasonably likely to reveal your identity. If we combine or connect anonymised data with other data so that it can directly or indirectly identify you, the combined data is personal data which will be used in accordance with this Privacy Notice.
  • Information from chatbot services: We may collect personal data which is voluntarily provided when you visit our Sites and engage with our chatbot, such as: (i) personal contact information (e.g., phone number, email address, and postcode); (ii) the information within the free text facility within the chat; and (iii) the transcript of the chat.
  • Information You Post on the Sites: You may provide us with information regarding your opinions and reviews of products.
  • Mobile Information: We may collect additional information from you if you access the Sites through a mobile device (e.g., your unique device identifier, your device’s operating system, or the mobile carrier for your phone, location or GPS/geo-location, Domain, IP address, date, time and duration of your visit, browser type, page visits, internet traffic and other information about your computer or device).
  • Geolocation Information: When you visit the Sites, we may collect geo-location information to provide certain location-based services that you request (e.g., maps).
  • Technical Site Usage Information: When you visit the Sites, we collect usage information sent to us by your computer, mobile device, or other access device that tells us how you are using the Sites (“usage information”). We use tracking technologies – such as cookies (including cookies stored in HTML-5), web beacons/GIFs, embedded scripts, e-tags/cache browsers – to collect usage information, purchase history, and product use history. We may also collect password information from you when you log in, as well as computer and connection information. During some of your visits to the Sites, we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages, and page interaction information. For more information about the use of cookies and similar technologies on the Sites, please review our Cookies Policy.

Service Provider / Customer Representatives / Partners

  • *Information You Share With Us: You may provide us with your name, email address and other contact information in the course of providing services to us / us providing services to you.
  • *Information You Share with Us to Perform Background Checks: We may process personal data of sub-contractors, contractors, business partners and our customers to perform background checks, prevent fraud, and comply with our legal obligations.
  • Information to Respond to Complaints: You may give us your personal data when raising a complaint either directly or via one of our supplier’s / vendor’s representatives. We may process this information in order to respond and investigate your complaint.

Special Category Personal Data

We process special category or sensitive personal data in very limited circumstances:

  • Where you inform us of your allergies in connection with catering at one of our training courses or other Avanos-organized events;
  • Where we conduct post-market surveillance and follow up (including investigation of adverse events). We process health data in this context including which products were used and what failed, why the patient was using it, what happened to the patient, medical history of the patient, their condition after the event. This information may be processed for the purposes of (i) advising healthcare professionals on the next steps; (ii) investigating and addressing product issues; (iii) communicating with regulators; and (iv) defence of claims.

Avanos does not intend that any portion of the Sites will be accessed or used by children under the age of 18. We do not knowingly collect personal data via our Sites in this age group. If you are a parent or guardian of a child under the age of 18 and believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please notify us at dataprotection@avanos.com.

How and Why Avanos Uses Personal Data

We use the personal data that we collect for various purposes. We will generally process your personal data for the purposes outlined below, or for other purposes specified to you at the point of collecting your personal data. We will only process your personal data as necessary so that we can pursue these purposes. We use all personal data, collected directly or indirectly, to:

  • Operate the Sites: We use personal data to: (i) respond to your requests; (ii) provide customer service (e.g., to resolve disputes, problems with your account/profile or the Sites); (iii) personalize your experience by providing content on the Sites, including targeted advertising that we believe may be of most interest to you; (iv) improve the Sites; (v) give you information about your account; and (vi) provide you with a safe, efficient, and customized experience.
  • Provide Products and Services: We use personal data to: (i) provide you with our products, services, and resources; (ii) create and manage your account(s); (iii) allow you to order and purchase products and services; (iv) collect and process payments and complete transactions, resolve disputes/problems with your orders; (v) handle product complaints; (vi) enroll you in programs that you or your healthcare provider request; and (vii) provide you with information on continuing education and credits for such education.
  • Manage our relationship with You: We use information collected from you to: contact you; to maintain your account(s) with the Sites; to comply with your stated communication preferences; to provide you with other requested services (as described at the time when we collect the information from you); and to send you marketing, newsletters, and other communications that you have requested, to answer your questions or respond to your requests, or contact you for other purposes authorized by law.
  • Personalised Content: We may also use your information to provide you with location-based services, such as advertising, search results, and other personalized content.
  • Provide chatbot services: We use your personal data to provide you with the chatbot service, to learn from and improve the chatbot service, manage our relationship you and meet our regulatory and legal requirements, as required. We may share the information with our third party chatbot supplier to facilitate improvement of services and wider development of service.
  • Prevent Fraud: We use information collected from the Sites to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, and enforce any applicable Terms and Conditions and otherwise manage our business.
  • Comply with other relevant legal or regulatory obligations: We may also use your information, such as identity and contact information, educational grants, research and details regarding provision of hospitality to you during our events, to comply with other relevant legal or regulatory obligations where necessary.
  • To enable or facilitate corporate transactions: We may use your personal data in connection with any merger, sale, integration, transfer of our assets, investment, acquisition, bankruptcy, or similar event or corporate transaction.

Avanos may use your information (including your name and contact details) with automated systems and tools (such as Salesforce and SAP) to assist us with the administration of our business and the development of our products and services. This helps us improve the efficiency and accuracy of the services we provide to you. We will comply with all applicable laws when using these systems and tools. While automated systems and tools may be used to assist with our processes, final decisions or actions are made by a human.

When Do We Share Personal Data?

Generally, we may share your information to facilitate the provision of our products, services, and communications with customers, including:

Internally

We may share the information we collect about you with the Avanos corporate family and their and our affiliates and subsidiaries, as well as with third-party suppliers. The information may be disclosed to: (i) provide joint content and our services (e.g., registration, transactions, analytics, customer support); (ii) help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches; and (iii) guide decisions about our or a third- party’s products, Sites, applications, services, tools and communications. Members of our corporate family will use this information to send you marketing communications and you will have the opportunity to exercise certain choices regarding these email communications when we have consent if required by law.

Externally

  • Service Providers and Other Third Parties: We will disclose personal data to service providers under contract to help with our business operations (such as, but not limited to, system administration service providers including IT and data storage providers, CRM provider and data management platform providers, software providers, data analysis providers, customer service and email delivery providers, payroll service providers, marketing and advertising agencies, providers that perform site analytics and operations, auditing and other similar services, travel agencies, hotels and airlines, caterers, third parties operating training sites (e.g. hospitals), healthcare professionals and organisations, event organisers, fraud investigators).
  • Legal and Law Enforcement: We may share personal data with law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other Avanos user to legal liability. In this regard, we may share your information with third parties in response to a subpoena, other legal process and/or as permitted by law and will take steps to minimise disclose to data we may deem relevant to the investigation.
  • Regulators, local authorities and government bodies, including the police and taxation authorities, to comply with any legal or regulatory requirements or formal/informal investigations.
  • Professional advisers such as lawyers, accountants, auditors, facility management providers, insurance companies (including brokers) and insurance claims managers.
  • Change of Control or Reorganization: If we decide to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or the receipt of such information from sellers. It is our practice to seek appropriate protection for personal data in these types of transactions. We may also share personal data with any party who has a legal need to conduct due diligence, for example financial institutions, notified bodies or health authorities.
  • Companies in the Mobile App Industry: If you access the Sites through a mobile device, we may also share your information with carriers, operating systems, and platforms.
  • Other Entities with Your Consent: We will share personal data with other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service). On the Sites, you may have opportunities to express interest in or register for other services. If you do, we will provide information about you to those third parties, or parties working on their behalf, to implement your request.

Lawful Basis for Processing Personal Data

Whenever we collect, use or share personal data, we ensure that we have identified a legal basis under which such processing may occur. This may be:

  • necessity for performance of a contract (whether in anticipation of an arrangement with us e.g. where we have terms of business to provide a service to you);
  • legal obligation (including to prevent fraud and comply with other relevant legal or regulatory obligations such as data protection laws, equality laws);
  • consent (including to provide personalised content and marketing communications); and/or
  • in most cases, the legitimate interests of Avanos or a third party e.g.
    • to manage our relationship with you, provide our products and services and/or review and respond to any correspondence or queries you send, including through our chatbot service;
    • to protect and ensure the security of our business (including for fraud prevention purposes);
    • to improve our services and product development;
    • to maintain the Sites; and
    • to grow our business including facilitating corporate transactions).

Where we process special category personal data, we ensure that we have identified a primary legal basis which will likely be:

  • your consent;
  • where the processing is necessary for compliance with a legal obligation to which we are subject (for example, Medical Device Regulation and ISO 13485); and
  • where processing is necessary in order to protect the vital interests of the data subject or of another natural person.

Additionally, the appropriate secondary legal basis will likely be:

  • processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services under an applicable law (see below);
  • compliance with laws (e.g. Medical Device Regulation);
  • your explicit consent; and
  • where the processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent.

Where we need to collect and further process personal data due to a legal obligation, or for performance of a contract this will be indicated to you (i.e. with a *), and if you do not provide that information when requested, we may not be able to perform the contract we have or are trying to enter with you. We will notify you of this at the time.

International Data Transfers

Avanos is headquartered in the United States, and we have operations, entities, and service providers in the United States, Canada, Mexico, European Union Member States, the UK, Singapore, Australia, New Zealand, India, Japan, and several other countries.

The personal data that we collect pursuant to this Privacy Notice may be transferred to countries other than your own country for storage or processing, and these countries may offer different levels of privacy protection than apply in your own country. Where personal data is transferred to countries outside of Australia and/or New Zealand, we will verify in the first instance that the recipient is based in a country that ensures an adequate level of protection If this is not the case, we will ensure it is protected by other appropriate safeguards, such as the EU Standard Contractual Clauses approved by the European Commission and the UK’s International Data Transfer Agreement or other legally permitted mechanisms.

Retention of Personal Data

Avanos will retain personal data collected pursuant to this Privacy Notice for as long is necessary to fulfil the purposes for which it is processed (as outlined in this Privacy Notice). We will also retain personal data collected pursuant to this Privacy Notice to comply with legal and regulatory obligations, handle disputes, and to establish, exercise or defend against legal claims in the countries where we do business.

Avanos stores most personal data in computer systems and databases operated by us or our external service providers. Some information about you is recorded in paper files that we store securely.

Avanos implements and maintains reasonable technical and organisational measures to protect personal information that it holds from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Avanos will also take reasonable steps to destroy or permanently deidentify personal information once no longer required for the purposes for which it was collected, or for any secondary purpose permitted under data protection laws.

How to Contact Us

If you have a question related to this Privacy Notice, please contact us by emailing us Avanos our single point of contact: dataprotection@avanos.com. Your message will be forwarded to the appropriate member of the Avanos Data Privacy Team depending on the processing (i.e. it may be Avanos Medical Australia Pty Ltd with address at Suite 10.4, Level 10, Tower 1, 475 Victoria Avenue, Chatswood, New South Wales, 2067, Australia; Avanos Medical Singapore Pte. Ltd with address at 101 Thomson Road Singapore 307591; Avanos Medical Belgium BV with address at Da Vincilaan 1, 1935 Zaventem, Belgium; Avanos Medical, Inc. 251 Little Falls Drive, Wilmington, New Castle, DE, 19808, United States; Avanos Medical Sales, LLC with address at 5405 Windward Pkwy Alpharetta, GA, 30004-4667 United States; Avanos Medical Canada Inc. with address at Georgetown, Ontario L7G 4K1, Canada; Diros Technology Inc. with address at 120 Gibson Drive, Markham, Ontario, Canada  L3R 2Z3, Canada; Avent, Inc 251 Little Falls Drive, Wilmington, New Castle, DE, 19808, United States; or another company of the Avanos group).

Data Subject Rights

Under data protection laws, you may have various rights. The rights available to you depend on our reason for processing your personal data and where you are based. You can exercise these rights (including making these requests) by emailing us at our single point of contact: dataprotection@avanos.com. Please put the statement “Privacy Rights” in the body of your request, as well as your name, country or region, and enough information to allow us to respond to your request.

In general, you are not required to pay any charge for exercising your rights, although, where permitted by law, we may charge a reasonable fee if your request is unfounded, repetitive or excessive, or where there are costs associated with meeting your requests (such as photocopying costs or costs for time spent on collating large amounts of material). We will respond to you as soon as reasonably practicable, and no more than 20 working days after your request (unless you have made a number of requests or your request is complex, in which case we may take up to an extra two months to respond but we will inform you where this is the case). Please note that, where we ask you for proof of identification, the one-month time limit does not begin until we have received this. If we require any clarification and/or further information on the scope of the request, the one-month deadline is paused until we receive that information.

RIGHT TO OBJECT TO PROCESSING. Depending on your jurisdiction, you may be able to object to processing of your personal data where we are relying on a legitimate interest at any time. If you object, we must stop that processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or we need to process the personal data for the establishment, exercise or defence of legal claims. Where we rely upon legitimate interest as a basis for processing, we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.

You can also object to processing of your personal data for direct marketing purposes at any time. If you object, we will stop that processing.

Depending on your location, you may also be able to exercise some or all of the following rights:

  • Right of access. You can ask us for copies of your personal data. There are some exemptions, which means you may not always receive all the information we process. These exemptions include situations where the information requested also includes personal data about somebody else.
  • Right to rectification. You can ask us to rectify information you think is inaccurate, not up-to-date, irrelevant or misleading. You also have the right to ask us to complete information you think is incomplete.
  • Right to erasure. You can ask us to erase your personal data in certain circumstances.
  • Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain circumstances.
  • Right to withdraw consent. Where we are relying on consent to process your personal data, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent. Where you withdraw consent, we will stop the processing activities based only on consent as a lawful basis. We may still process personal data if we have another lawful basis for processing (this will be for more limited purposes e.g. back-up storage).
  • Right to data portability. This only applies to information you have given us. You can ask that we transfer the personal data you gave us from one organisation to another, or give it to you. The right only applies if we are processing personal data based on performance of a contract and/or your consent.

Right to Make a Complaint

In the event you consider our processing of your personal data (including how we have handled any request to exercise your data subject rights) not to be compliant with the applicable data protection laws, you can lodge a complaint by emailing us at our single point of contact: dataprotection@avanos.com. We will consider your complaint and determine whether it determines further investigation, and will notify of the outcome of this and any subsequent internal investigation. If this is not satisfactory, you can complain to a supervisory authority. We would appreciate the chance to deal with your concerns before you approach a supervisory authority so, please contact us in the first instance.

If you reside in Australia, the data protection supervisory authority will the Office of Australian Information Commissioner, who can be contacted at their Enquiries Line (1300 363 992) or at Contact us | OAIC.

If you reside in New Zealand, the data protection supervisory authority will be the Privacy Commissioner, who can be contacted here: Privacy Commission, PO Box 10 094, Wellington 6140. Helpline number: 0800 803 909 https://www.privacy.org.nz/.

Notification Regarding Updates

From time to time, we may update this Privacy Notice and make it available on our Site. If we make material changes to this Privacy Notice, we may contact you by other means to provide you the opportunity to review the changes. If you object to any changes, you may contact us and close your account. Please check back frequently to see the latest version on our Sites.

This Privacy Notice was last updated as of 18 December 2025.